Apple promises free repairs for faulty MacBook keyboards

Apple promises free repairs for faulty MacBook keyboards

Apple promises free repairs for faulty MacBook keyboards

While opinion was split over whether the keys gave as pleasing a stroke-feel as Apple suggested, more worrying were the growing number of people claiming their keyboards had exhibited faults.

After months of stonewalling an unhappy owner base, Apple has finally chosen 5PM on a Friday to acknowledge an issue with some MacBook and MacBook Pro keyboards. This made typing, as you can imagine, impossible. Covered computers include the 12-inch MacBook going back to early 2015 all the way up to 2017 models of both 13- and 15-inch sizes of the MacBook Pro.

While Apple did replace my space key eventually, it wasn't without the usual AppleCare sale and ridiculous advice that the screen also needed replacing.

The company said it has "determined that a small percentage" of MacBook and MacBook Pro keyboards may have misfiring keys that unexpectedly repeat or do not produce characters or have keys that feel "sticky".

Apple proudly introduced the original version of the butterfly keyboard with its early 2015 MacBook, noting at the time that the scissor mechanism that it (and other PC makers) previously used was wobbly and unstable.

For affected users, Apple will offer a fix for free, and anyone who has paid for a replacement keyboard or keys through Apple will be refunded for the cost of the repair.

Worse, the butterfly keyboard design is endemic unreliable. The company faced a huge backlash from the users for slowing down the old iPhones and now the company has been blamed for the faulty keyboard.

And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback. Though you might face some charges if your laptop is damaged in some other way to the point that it interferes with keyboard repairs. But tech site The Verge has called the keyboards "famously problematic".

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center - details can be found here.

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