HP computer batteries recalled due to fire hazard

HP computer batteries recalled due to fire hazard

HP computer batteries recalled due to fire hazard

The US Consumer Product Safety Commission (USCPSC) provided information for customers on how to inform HP of the problem and request a free replacement, referring them to the company's support page. There have been eight reports of the battery packs overheating, melting or charring, three of which include reports of $4,500 in property damage and one report of a first degree burn to a hand.

A number of laptops have been affected by the fault, including the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries. We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.

Fortunately, there is an easy way to tell if you've been affected. The website has instructions about what to do if the battery is included in the recall, including how to enable "battery safety mode". The process involves downloading and installing the Battery Program Validation Utility provided by the company to quickly and easily determine whether or not the battery needs to be replaced, and the whole process only takes up 30 seconds of customers' time. Battery Safety Mode is only applicable to HP products affected by this recall. HP is providing battery replacement services by an authorised technician at no cost. If you own five or more affected notebooks, there will be an additional process to facilitate the exchange, HP said.

Consumers with these batteries can install an update that will put the device in "battery safe mode" until it can be replaced.

This time a year ago HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues.

Why this matters: Battery recalls happen every so often, often due to manufacturing issue. No one wants a repeat of the Galaxy Note 7 debacle. The most important thing you can do is check to see if your notebook battery is affected.

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