HP issues worldwide battery recall due to fire, burn hazards

HP issues worldwide battery recall due to fire, burn hazards

HP issues worldwide battery recall due to fire, burn hazards

The issues came to HP's attention after eight customers reported battery packs overheating, melting, or charring, according to the recall.

The CPSC says the batteries are not customer-replaceable and HP will provide free battery replacement services by an authorized technician. The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

Is your laptop among those affected by the recall?

The recalled batteries, which were manufactured in China, were sold from December 2015 until last month in various retail stores and online.

On Thursday, the US Consumer Product Safety Commission announced a recall of the lithium ion batteries found in HP Notebook computers and mobile workstations due to overheating. When sold separately, the batteries cost between $50-$90. "The quality and safety of all HP products is our top priority". You can download a tool to verify if your battery is susceptible to the issue here. If you are, HP suggests you place your laptop into "Battery Safety Mode" with a provided BIOS update.

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