Computer glitch leaves Melbourne trains on the fritz

Computer glitch leaves Melbourne trains on the fritz

Computer glitch leaves Melbourne trains on the fritz

Passengers were left trapped in their carriages both above and below ground for up two hours.

Instead, Metro Trains told ZDNet that an investigation was launched yesterday with "engineers working right through the night".

Metro said the problem was fixed an hour and a half after the network was shut down at 4:00pm but delays continued through the evening as the system slowly returned to normal.

Metro said the issue was resolved.

Significant delays are expected to continue to affect the network around the city.

Affected commuters have taken to Twitter to express their anger.

Technicians are monitoring the system.

While some reports suggest that Metro had ruled out hackers as the cause of the system failure, Metro did not confirm or deny that to ZDNet. Services are starting to resume now, but in the afternoon commuter rush, it's likely that flow-on effects will leave trains packed for another few hours.

Opposition public transport spokesman David Hodgett said the refund to Myki cards doesn't go far enough. "I think Daniel Andrews should come out today and say he's going to compensate every person", The ABC quoted him as saying. But questions are now being asked about why a backup system was not implemented into action.

Under Metro's Customer Compensation Code, refunds are not provided for single incidents such as a train cancellation or delay; rather, customers can only claim compensation based on the overall performance of the network during any month.

The computer fault led to chaotic scenes at Flinders Street and Southern Cross stations and frustrated passengers trying to get home.

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