United passenger David Dao takes legal action over forceful removal
CHICAGO The chief executive of embattled United Airlines unequivocally apologised yesterday for an incident in which a passenger was dragged off a plane, and promised a thorough review of the airline's practices.
"You saw us at a bad moment and it can never and will never happen again on a United Airlines flight and that's my promise", Mr Munoz told Good Morning America. These complex software packages, generally outsourced from either Hewlett Packard Enterprise or IBM, combine all major passenger service functions, including pricing, shopping, reservations, ticketing, check-in and seat assignment, said Brett Snyder, founder of the airline industry blog Crankyflier.com.
Munoz repeated his apology to David Dao, his family and the other passengers who witnessed him being taken off the flight.
"That is not who our family at United is", he said.
Munoz vowed this "will never happen again on a United flight" and that law enforcement won't be involved in future.
A total of three officers with the Chicago Department of Aviation have been placed on administrative leave, WLS reported Wednesday.
A bloodied and distressed Dao was caught on camera and the video was soon be shared over social media, prompting a massive backlash.
Also Tuesday, Chicago Mayor Rahm Emanuel called the way Dao was treated "completely unacceptable" and praised Aviation Commissioner Ginger Evans for taking "swift action". The law firm took a step toward filing a lawsuit when it filed a motion asking that surveillance video from the airline be preserved.
Meanwhile, details emerged about the passenger, who was identified as 69-year-old Kentucky physician David Dao.
A video of the man being pulled from his seat after he refused to leave the full plane has been seen around the world and resulted in harsh criticism for United and Aviation Department police.
No one volunteered to leave the flight, so employees offered up to $800 and a hotel stay as compensation. He refused to leave.
Very early in the life of any flight, the software generates a bumping list, a "just-in-case" list of the first passengers who should be bumped if for any reason there aren't enough seats for everyone who's supposed to fly that day. But the CEO of United's parent company, Oscar Munoz, has been notified of the hearing scheduled for Thursday. "This is wrong", "Look at what you did to him" and "Busted his lip".
The City of Chicago has repeatedly declined requests to arm officers at O'Hare and Chicago Midway Airport, arguing that more people carrying guns would make the airports less secure not more, the Sun Times' Mark Brown wrote in an Op-Ed.