Delta To Offer Up To $10000 To Flyers Who Give Up Seats
Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
On Friday, a United spokeswoman said the airline changed its policy to require traveling employees to book a flight at least 60 minutes before departure.
The controversy following the United incident has brought into question the incentives airlines use to get passengers to give up their seats.
The airline claimed it first offered passengers $1,000 to take a later flight - but there were no volunteers.
Delta had one of the lowest rates of involuntary boarding denials among USA carriers previous year at one per 100,000 passengers.
Airlines that bump off a passenger are obliged to pay up to four times the cost of a passenger's one-way ticket, up to a cap of US$1,350 (S$1,891).
In an email to some customers, Delta's CEO Ed Bastian said he's heard for many customers who say they were let down by the airline.
"There were so many people at the airport who were heading to weddings, people who were going to funerals, people who were going to see their dying parents, who had real reasons to go", said Ms Bloom "And of course, we had a reason to go - we wanted to see our family - but it wasn't a life-or-death situation".
Clearly, without saying so, the move was to avoid a similar incident that has plagued United Airlines for the past week - that of the video showing one of its passengers being bloodied and dragged down the aisle of a Chicago to Louisville flight on Sunday night before the plane left the gate area.
Yet, out of every 100,000 Delta passengers, only three were bumped involuntarily, in contrast to 11 for United and five for American. "They can say, 'Look, we're already solving the problem'".
Delta denied boarding to about 1,200 passengers in 2016, says Bastian. Southwest Airlines paid $758, United $565, and American Airlines $554. In the search for a volunteer to be rebooked, United stopped at $800.