National Australia Bank apologises to customers amid online banking outage

National Australia Bank apologises to customers amid online banking outage

National Australia Bank apologises to customers amid online banking outage

Concerned customers can continue to check the bank's news page for regular updates on the outage.

NAB says it is making progress restoring services after system outages took down a number of the bank's services and affected payment processing.

"This is a significant and important transaction, marking the end of the Group's major divestments - enabling us to totally focus on our core business in Australia and New Zealand, to deliver improved returns to shareholders and our mission to become the most respected bank in these markets", NAB Group CEO, Andrew Thorburn said.

"I have apologised to the customers, particularly in the financial advice part of the business".

He noted the NAB chief's counterparts at the Commonwealth Bank of Australia and ANZ couldn't stop saying sorry when they fronted the committee on Tuesday and Wednesday.

"The vast majority of our planners, sir, are doing the right thing and the vast majority of our 35,000 people are working hard to serve our customers."

That was little comfort to customers like Kylie Hams, who on Twitter said her wages had not been processed and she was unable to pay rent.

In a statement yesterday, the bank said it will retain 20 per cent of the new MLC Life Insurance business and retain full ownership of the existing investment businesses, which include superannuation, platforms, advice and asset management.

NAB chief Andrew Thorburn also had to be pushed into apologising for his company's past wrongdoings, unlike other bank chiefs, on a third day of parliamentary hearings on Thursday.

NAB's ATMs continue to operate normally and payments by all NAB cards are available.

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